Popular Articles
Deliveries to Residential addresses
What is a Residential Delivery Zone? A residential delivery is defined as a low-density area, including residential homes, home-based businesses, and businesses located within predominantly residential areas. How do I know if an address is classed as ...
Delivery signed for by 'Rural'
There are certain areas of New Zealand that we define as ‘rural’ or ‘non-urban’, which means that they sit outside our regularly serviced areas (Business & Residential Delivery Zones) so we offer delivery to that area, but there is an additional 2 – ...
How to lodge a query
If you have a question about a parcel you’ve sent or are expecting, you can submit your query directly through our website. Submitting your query online is often faster than calling and can be done at any time convenient for you. We aim to respond to ...
What time will my parcel be delivered? Expected delivery time
Delivery timeframes can vary depending on where your item is being sent from and where it’s going. Factors such as distance between locations, service type, and processing times may affect how long it takes for your parcel to arrive. Local/Regional ...
Setting up an 'Authority to Leave' delivery tag
Authority to Leave (ATL) Whether your deliveries are going to a home or business, missing a delivery because no one is available to sign can be frustrating. Our Authority to Leave (ATL) system allows your items to be delivered securely, even if no ...