Deliveries to Residential addresses
What is a Residential Delivery Zone?
A residential delivery is defined as a low-density area,
including residential homes, home-based businesses, and businesses located
within predominantly residential areas.
How do I know if an address is classed as Residential?
Simply go to our
Address
Checker and type in the address you want to find out about.
How long does it take for a parcel to arrive at a
Residential address?
Not going to be home for a delivery?
View our
Branch
Contacts page to find the address for our branch in your
region
To use an alternative delivery option, enter the address of
your chosen location when placing your order.
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