What each tracking status means

What each tracking status means

We do our very best to deliver parcels to business addresses within delivery zones nationwide by 12:00 pm the next working day, and to residential addresses by the end of the next working day. Parcels going to rural or non-urban areas may take 2–3 business days.

Delivery times can vary by area, and factors such as weather may cause delays, so we cannot guarantee an exact delivery time on the day. We recommend tracking your parcel—if the status shows On Board, you can expect it to be delivered that day.

Occasionally, parcels may not be delivered as planned. In such cases, they are returned to the courier’s depot for safekeeping and will go out for delivery the next working day.

Please note that our staff do not have additional visibility into a parcel’s location beyond what is available in the tracking tool once it is with the delivery driver.


What each tracking status means

Pickup – shows the time and date your parcel was collected.
Status – indicates the stage of your parcel’s delivery journey.
On Board – shows the time and date your parcel was scanned onto the delivery driver’s vehicle.
Delivery – shows the time and date the parcel was delivered (once delivery is completed).

Additional information is available in the Detail section, including:

  • The location of your parcel each time it is scanned

  • The identification number of the courier who scanned it (e.g., Courier 118)

  • The home branch of the courier (the area where the scan was made)

  • The signature of the person who signed for the delivery (if signature was required)


What actions can be taken on the tracking page?

Print page – print a copy of the page for your records.
Email results link – automatically generate an email with the tracking results to send to clients or customers.
Track another parcel – quickly track another parcel you are waiting for.
Lodge a query – if you have a question about your delivery, click this button, fill in the details, and your query will be sent directly to our Customer Services team for investigation and response. Find out more about lodging a query

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