FAQs about Proof of Delivery Signatures

FAQs about Proof of Delivery Signatures

This article addresses common questions about Proof of Delivery (POD) signatures.

In which situations is a signature required as Proof of Delivery (POD)?

Signatures are obtained for deliveries to:

  • Business addresses

  • Residential addresses

Signatures are NOT obtained for deliveries to:

  • Rural delivery addresses

Read more about contactless deliveries here

I prefer contactless deliveries. Can I receive parcels at a business address without signing for them?

At the time of delivery, you can inform the courier that you prefer a contactless delivery. The courier will maintain a safe distance, ask for your name, and record this information in their scanner (this will be reflected in the tracking information).

Additionally, if you provide delivery instructions while your parcel is in transit or have an Authority to Leave  (ATL) tag at the delivery location, your parcel can be left safely without the need for a signature.

What is the process for contact-less delivery?
The process for a contact-less delivery is explained (create article)
Will I know if signature protocols change in the future?

We will do our best to keep you informed of any planned changes. However, in the event of significant developments in the community—such as new sickness variants that pose additional risk, a substantial increase in infection rates, or changes in the understanding of risk factors for the public or our people— Post Haste Group reserves the right to immediately adjust which types of deliveries require signatures.


 

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